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Frequently Asked Questions

Are your mugs dishwasher and microwave safe? Yes, all our mugs are dishwasher safe and microwavable.

How do I request wedding gift wrap?  When adding a product to your shopping cart, check the box next to the photo of a wrapped gift to purchase gift wrap. By default, we use all occasion gift wrap. If you want wedding gift wrap instead, make a note in the enclosure gift note section. Then type the message you want us to enclose in your gift.

How do I check my rewards balance?  Click on the tab at the bottom right of the home page that reads "Earn Rewards". Then click on the "Login" button. It will take you to your rewards account where you can view your point balance, refer a friend and receive coupon or  redeem points.

I have a gift certificate. How can I use it for an online purchase?  Gift certificates can be used at our gallery or online. Please contact us directly to use your gift certificate online. Provide the gift certificate number and we will apply your credit. 

Can I put my pottery in the oven?  Your functional stoneware pottery will last for many years with proper care.  All pieces are glazed with lead-free and food safe glazes and are dishwasher and microwave safe. Our casseroles and baking dishes are made to be used in oven BUT do not preheat your oven.  Put your casserole in the oven and set oven to your desired temperature. This allows the casserole to gradually warm up and prevents thermal shock.

Do not place casserole in oven directly from the freezer.  We also recommend allowing casserole to warm up to room temperature from the refrigerator before putting it in the oven.